Contact information
Welcome to ChronoLab. This Contact Information page explains how customers, visitors, business partners, and other interested parties can communicate with our team. We are committed to providing responsive, professional, and friendly customer service before, during, and after every purchase.
Since our establishment in 2022, ChronoLab has focused on delivering high-quality modern wall clocks while building lasting relationships with customers through transparency, reliability, and excellent support. Whether you need assistance selecting a product, tracking an order, requesting a return, or asking a general question, our customer service team is here to help.
Company Information
Business Name
ChronoLab
Website
https://ChronoLab.store
Founded
2022
Business Address
ChronoLab
7045 Av Fielding
Montréal, QC H4V 1P9
Canada
This address is used for official business correspondence. Please do not return products to this location unless instructed by our customer support team during an approved return process.
Customer Support
If you require assistance regarding any of the following topics, we encourage you to contact us:
- Product recommendations
- Product specifications
- Order confirmation
- Shipping status
- Delivery questions
- Return requests
- Refund inquiries
- Exchange requests
- Damaged products
- Incorrect items
- Warranty-related questions
- General customer service
Our support specialists are committed to providing helpful and accurate responses to every inquiry.
Email Support
Email Address
Email is the fastest and most efficient way to reach our support team.
When contacting us, please include relevant details such as:
- Your full name
- Order number (if applicable)
- Email used for the purchase
- Description of your inquiry
- Photos of the product (if reporting damage)
Providing complete information helps us resolve your request more quickly.
Telephone Support
Phone Number
(905) 513-8200
Our representatives are available during normal business hours to answer questions regarding products, orders, shipping, and returns.
Customer Service Hours
Monday — Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Order Assistance
If you have already placed an order, our support team can assist with:
- Order confirmation
- Processing updates
- Shipping information
- Tracking assistance
- Delivery estimates
- Address corrections (before shipment)
- Return instructions
- Refund status
Please include your order number whenever possible to help us locate your purchase quickly.
Shipping Information
ChronoLab proudly offers:
- Free Worldwide Shipping
- Estimated delivery within 7–10 business days
Shipping times may occasionally vary due to customs inspections, carrier operations, weather conditions, or seasonal shipping demand.
Returns & Refunds
We proudly provide:
- 30-Day Free Returns
- 30-Day Free Refunds
If you wish to initiate a return, please contact our support team before sending any products back.
We will provide complete return instructions and assist you throughout the process.
Business & Wholesale Inquiries
ChronoLab welcomes inquiries from:
- Interior designers
- Retail stores
- Hotels
- Restaurants
- Offices
- Corporate buyers
- Commercial projects
- Home staging companies
- Hospitality businesses
For partnership or wholesale opportunities, please contact us via email with details about your business and requirements.
Product Recommendations
Need help choosing the perfect wall clock?
Our team is happy to provide recommendations based on:
- Room size
- Interior style
- Color palette
- Material preference
- Silent movement requirements
- Decorative themes
- Residential or commercial use
Whether you are decorating a modern apartment, family home, office, café, restaurant, or hotel, we are here to help you select the ideal timepiece.
Customer Satisfaction
Customer satisfaction remains at the heart of everything we do.
We strive to provide:
- High-quality products
- Accurate product information
- Reliable shipping
- Secure online shopping
- Friendly customer support
- Fast response times
- Transparent communication
- Hassle-free returns
Every customer inquiry is handled with professionalism, courtesy, and care.
Response Time
Most emails receive a response within:
24–48 Business Hours
During holidays, promotional events, or periods of unusually high order volume, response times may be slightly longer.
We appreciate your patience and understanding.
Privacy
All customer communications are handled in accordance with our Privacy Policy.
Information submitted through email or contact forms is used solely for customer service purposes and is protected using appropriate security measures.
Contact Summary
ChronoLab
Website: https://ChronoLab.store
Address:
7045 Av Fielding
Montréal, QC H4V 1P9
Canada
Email: support@ChronoLab.store
Phone: (905) 513-8200
Free Worldwide Shipping: 7–10 Business Days
Free Returns: Within 30 Days
Founded: 2022
Thank you for choosing ChronoLab. We appreciate your trust and look forward to helping you create beautiful spaces with timeless wall clocks.