Refund policy
Return & Refund Policy
At ChronoLab, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Policy
We offer free returns within 30 days of eligible purchases.
The 30-day return period begins on the date your order is delivered. To request a return, please contact us at support@ChronoLab.store within this period.
When contacting us, please provide your order number, the email address associated with your order, the product you wish to return, and a brief explanation of your request.
Return Eligibility
To qualify for a return, products should generally:
- Be returned within the applicable 30-day period.
- Be in substantially the same condition in which they were received.
- Include original components, accessories, and packaging where reasonably possible.
- Not show signs of misuse, intentional damage, or unauthorized alteration.
- Be accompanied by proof of purchase or sufficient information for us to locate the original order.
We reserve the right to review returned products before approving a refund.
Free Returns
For eligible returns accepted under this policy, ChronoLab will provide return instructions and cover the applicable return shipping costs.
Customers should not send products to our business address without first contacting our support team and receiving return instructions. The appropriate return destination may differ depending on the product and fulfillment location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or materially different from what you ordered, contact support@ChronoLab.store as soon as reasonably possible.
Please include your order number and, where appropriate, photographs or other information showing the issue. This information helps us assess the situation and determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another suitable remedy.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, and other financial processing systems outside our control.
Exchanges
If you wish to obtain a different product, please contact our customer support team. Depending on product availability and the circumstances of your request, we will advise you of the available options.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate the request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Non-Returnable Items
Certain items may be excluded from return where required for hygiene, safety, legal, or other legitimate reasons. Any applicable exclusions will be communicated where relevant and will not limit rights that cannot legally be excluded.
Consumer Rights
Nothing in this policy is intended to restrict or eliminate any mandatory consumer rights available to you under applicable law.
Contact Us
For return or refund assistance:
ChronoLab
7045 Av Fielding, Montréal, QC H4V 1P9, Canada
Email: support@ChronoLab.store
Phone: (905) 513-8200