Refund policy
Welcome to ChronoLab. We are committed to providing premium-quality wall clocks and an exceptional shopping experience for every customer. We carefully inspect every order before shipment and stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward 30-day free return and refund policy to ensure your confidence when shopping with us.
By placing an order through ChronoLab, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
1. Our Return Guarantee
We proudly offer free returns within 30 calendar days from the date your order is successfully delivered.
If your purchase does not meet your expectations, you may request a return for a refund, provided the product satisfies the eligibility requirements described in this policy.
Our goal is to make every return process fair, transparent, and convenient for our customers.
2. Return Eligibility
To qualify for a return, products should:
- Be returned within 30 days after delivery.
- Be in good condition.
- Include all original components and accessories when applicable.
- Be packaged securely to prevent shipping damage.
- Not show signs of intentional misuse, abuse, or modification.
Products do not need to remain factory sealed; however, they should be returned in a condition suitable for inspection.
3. Free Return Shipping
ChronoLab provides free return shipping for eligible returns.
After your return request has been approved, our customer support team will provide detailed instructions regarding the return process, including any necessary shipping documentation.
Customers should not send products back without first contacting our support team.
4. Refund Eligibility
Refunds may be approved for reasons including, but not limited to:
- Product no longer wanted.
- Ordered by mistake.
- Incorrect product received.
- Damaged during shipping.
- Manufacturing defect.
- Product arrived significantly different from its description.
- Missing components.
- Functional issues covered under normal use.
Each request is reviewed individually to ensure a fair outcome.
5. Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible.
To help us process your request efficiently, please include:
- Order number
- Description of the issue
- Clear photographs showing the product and packaging
Once reviewed, we will determine the appropriate resolution, which may include:
- Replacement
- Refund
- Exchange
- Alternative solution where appropriate
6. Incorrect Orders
If you receive the wrong item, please notify us promptly.
We will arrange a resolution as quickly as possible, including return instructions and shipment of the correct item when applicable.
7. Order Cancellations
Orders may be canceled before they enter fulfillment.
If cancellation is requested before shipment, a full refund will be issued.
Once an order has shipped, it cannot be canceled but may still qualify under our standard return policy.
8. Refund Processing
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
Approved refunds are generally processed within several business days.
Financial institutions may require additional time before the refunded amount appears in your account.
Processing times vary depending on your payment provider.
9. Original Payment Method
Approved refunds are issued using the original payment method whenever possible.
If this method is unavailable, our support team will work with you to determine an appropriate alternative where permitted.
10. Exchanges
Customers who wish to receive a different product instead of a refund may request an exchange.
Exchange approval depends on:
- Product availability
- Inventory levels
- Eligibility under this policy
If the requested replacement is unavailable, a refund may be offered instead.
11. Products That May Not Qualify
Returns may not be accepted under circumstances including:
- Intentional damage
- Abuse or misuse
- Unauthorized modifications
- Missing essential product components
- Fraudulent claims
- Returns submitted after the 30-day return window
ChronoLab reserves the right to deny requests that do not meet the requirements of this policy.
12. Gifts
If an item was purchased as a gift and qualifies for return, the refund will generally be issued to the original purchaser unless otherwise agreed.
13. Return Inspection
Every returned product undergoes inspection upon arrival.
This inspection helps verify:
- Product identity
- Overall condition
- Reported issue
- Eligibility for refund or replacement
Inspection is performed solely to ensure fair treatment for all customers.
14. International Returns
ChronoLab proudly serves customers worldwide.
Eligible international orders are covered by our free return policy, although return processing times may vary depending on shipping carriers and customs procedures.
15. Shipping Charges
Because we offer:
- Free Worldwide Shipping
- Free 30-Day Returns
Eligible customers are not charged return shipping fees for approved returns.
16. Non-Returnable Situations
Refunds may be declined if investigation determines:
- False information was provided.
- Products were intentionally damaged.
- Fraudulent activity occurred.
- Return policy abuse is identified.
ChronoLab reserves the right to protect our business against misuse while continuing to provide fair service to legitimate customers.
17. Force Majeure
ChronoLab shall not be responsible for delays affecting returns or refunds resulting from circumstances beyond reasonable control, including natural disasters, transportation interruptions, customs delays, labor disputes, governmental actions, or similar unforeseen events.
18. Policy Updates
We may revise this Return & Refund Policy from time to time to reflect operational improvements or legal requirements.
The most current version will always be available on our website.
Continued use of our website following policy updates constitutes acceptance of the revised policy.
19. Contact Us
If you have questions regarding returns or refunds, please contact us.
ChronoLab
Address
7045 Av Fielding
Montréal, QC H4V 1P9
Canada
Phone
(905) 513-8200
Our customer support team is always happy to assist you throughout the return process and is committed to ensuring every customer receives fair, professional, and timely service.