Shipping policy
Shipping Policy
At ChronoLab, we aim to provide customers around the world with a convenient and transparent delivery experience.
Free Worldwide Shipping
We proudly offer free worldwide shipping on all orders placed through ChronoLab.store.
There is no minimum purchase requirement for standard free shipping unless otherwise specifically stated on our website.
Estimated Delivery Time
Our estimated shipping time is:
7–10 business days
Business days generally exclude weekends and applicable public holidays.
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may occasionally take longer because of circumstances beyond our reasonable control.
Order Processing
Orders may require processing before shipment. During processing, order information may be reviewed, payment may be verified, and products may be prepared for dispatch.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Tracking Information
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking updates may require some time to appear after a shipping label has been created or after the parcel has entered the carrier's network.
International Shipping
ChronoLab ships internationally. International delivery times can be affected by local postal services, customs clearance procedures, transportation disruptions, and regional conditions.
Customers are responsible for providing complete and accurate delivery information during checkout.
Customs, Duties & Taxes
International shipments may be subject to customs requirements, import taxes, duties, or other governmental charges depending on the destination.
Where applicable, such requirements are determined by local authorities and may vary by jurisdiction. Any treatment of these charges will be subject to the information provided at checkout and applicable law.
Incorrect Shipping Information
Please carefully review your delivery address before completing your purchase.
If you discover an error, contact support@ChronoLab.store as soon as possible. We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
Delayed Shipments
Occasional delays may occur because of severe weather, customs procedures, carrier disruptions, holidays, high-volume periods, transportation interruptions, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, contact our support team with your order information so we can review the available tracking details.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during delivery, please contact us as soon as reasonably possible.
Provide your order number and relevant information, including photographs in the case of visible shipping damage where appropriate.
Our team will review the matter and work toward an appropriate resolution.
Shipping Questions
For shipping assistance, contact:
Email: support@ChronoLab.store
Phone: (905) 513-8200
Website: ChronoLab.store