Shipping policy
Thank you for shopping with ChronoLab. We are committed to providing a smooth, reliable, and transparent shipping experience for customers around the world. Our goal is to deliver every order safely, efficiently, and as quickly as possible while keeping you informed throughout the shipping process.
This Shipping Policy explains how we process, ship, and deliver orders placed through ChronoLab.store. By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Worldwide Shipping
ChronoLab proudly offers Free Worldwide Shipping on all eligible orders.
No minimum purchase is required to receive free shipping. Regardless of where you are located, we strive to make premium wall clocks accessible to customers around the globe.
2. Shipping Destinations
We currently ship to most countries and regions worldwide.
Delivery availability may vary depending on local regulations, carrier service availability, customs restrictions, or international shipping limitations.
If we are temporarily unable to deliver to your location, our customer support team will notify you as soon as possible.
3. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During processing, your order may undergo:
- Payment verification
- Inventory confirmation
- Product inspection
- Secure packaging
- Shipping label preparation
- Carrier scheduling
Orders placed on weekends or public holidays are processed on the next available business day.
4. Estimated Delivery Time
Once shipped, most orders arrive within:
7–10 Business Days
Delivery estimates begin after the order has been processed and shipped.
Please note that delivery times are estimates only and may vary depending on destination and local shipping conditions.
5. Shipping Confirmation
After your order leaves our warehouse, you will receive a shipping confirmation email.
This email typically includes:
- Order confirmation
- Shipment notification
- Tracking information (when available)
- Carrier updates
Please allow a short period for tracking information to become active after shipment.
6. Shipping Carriers
To provide reliable international delivery, ChronoLab works with trusted logistics providers and postal carriers.
The shipping carrier may vary depending on:
- Destination country
- Delivery region
- Package size
- Warehouse location
- Carrier availability
Carrier selection is determined automatically to provide efficient delivery.
7. Shipping Costs
ChronoLab proudly provides:
Free Worldwide Shipping
Customers are not charged standard shipping fees for eligible orders.
Any optional premium delivery services offered during checkout, if available, may include additional charges.
8. Customs, Duties, and Import Regulations
International shipments may be subject to customs inspections or local import procedures depending on the destination country.
Customers are responsible for complying with local laws and import regulations applicable to their jurisdiction.
Customs processing times may occasionally extend overall delivery times beyond our estimated schedule.
9. Delivery Delays
Although we work hard to meet our estimated delivery window, delays may occasionally occur due to circumstances beyond our control, including:
- Customs clearance
- Severe weather
- Natural disasters
- Transportation disruptions
- Airline delays
- Public holidays
- High seasonal shipping volumes
- Government regulations
- Carrier operational issues
We appreciate your patience whenever these unexpected situations arise.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Telephone number
ChronoLab is not responsible for delivery issues caused by incorrect or incomplete addresses supplied during checkout.
11. Address Changes
If you notice an error in your shipping address, please contact us immediately.
Address updates may be possible before your order enters shipment processing.
Once an order has been dispatched, we may no longer be able to modify the delivery address.
12. Lost Packages
If your package appears to be lost during transit, please contact our customer support team.
We will work closely with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Investigation times may vary depending on the carrier and destination.
13. Damaged Packages
If your order arrives visibly damaged, please notify us promptly.
To help us resolve the issue efficiently, please provide:
- Order number
- Photographs of the package
- Photographs of the product
- Description of the damage
Our team will review the information and assist with an appropriate solution.
14. Split Shipments
In certain situations, multiple products within the same order may be shipped separately.
This may occur due to:
- Inventory availability
- Warehouse locations
- Packaging efficiency
- Product dimensions
Separate shipments do not result in additional shipping charges.
15. Refused Deliveries
If a shipment is refused or cannot be delivered due to incorrect information provided by the customer, additional processing may be required before a refund or replacement can be considered.
16. Order Tracking
Customers are encouraged to monitor shipment progress using the tracking information provided after dispatch.
If you experience difficulties locating your shipment, our support team will gladly assist.
17. Force Majeure
ChronoLab shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Customs delays
- Labor disputes
- Transportation interruptions
- Internet outages
- Carrier disruptions
- Severe weather conditions
18. Policy Updates
ChronoLab reserves the right to update this Shipping Policy at any time.
Any revisions become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically for the most current information.
19. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
ChronoLab
Address
7045 Av Fielding
Montréal, QC H4V 1P9
Canada
Phone
(905) 513-8200
Our customer support team is always happy to assist you and ensure your ChronoLab shopping experience is smooth, transparent, and worry-free.